The Les Nouvelles
Spa Conference & Spa Awards 2016
The Les Nouvelles Esthetiques Spa
SA must attend event for all spa managers, salon or spa owners, and
The Les Nouvelles Esthetiques Spa Conference focuses on building
capacity, raising benchmarks and adding value to the spa industry, in
addition to the infinite networking opportunity.
This results in a speaker program that is focused in helping delegates
to better understand their business; master industries best practices
and directly apply practical lessons in their business.
The Theme for 2016: #MakeaSpaDifference
In today's highly competitive spa environment, an inviting spa can
create a truly memorable guest experience.
To that end, there are any number of "ABC’s" that can make a big
difference in how your spa is perceived by spa visitors, while maintaing
a healthy spa working culture. These concepts include several
initiatives with your staff and the visitor that will assist in
providing impeccable guest service, while energizing the spa and
ensuring profitability in your spa operation.
Spa Conference Programme 2016
Sunday, 24 July 2016
8.30 – 9.30 Registration
9.30 10.00 Top 10 Tips to Increase Your Spa’s Profitability -– Dr
Nadine de Freitas (Managing Editor – Les Nouvelles Esthetiques)
10.00 – 11.00 Our relationship with Disruption – Rich Simmonds
Rich Simmonds: Change Maker & Rule Breaker, Author, Disruptor and
Challenger of the Status Quo | 'Negotiation Code' Coach & Facilitator |
Panel member of the Leadership Platform un-radio show on
CliffCentral.com. Voted by Forbes as an ‘African Top 10 Social
Influencer’ and ‘Global Top 50 Influencer’ is a specialist in Strategic
11.00 – 11.30 Mid Morning Break
11.30 – 12.10 Spa Trends – Ronald Jean (Pevonia Director of
International Business Development) (Canada)
A world tour of 15 different expressions of Spa, then a look at what
makes them unique, what they all have in common and defining some
essential elements that we can draw on and apply to our Spa business.
12.10 – 12.40 The Art Of Customer Service = Customer Retention –
Diana van Sittert (International Education Manager -Dermalogica, South
Practical tools that should be implemented in any business to analyse
your new business income versus retained business income and what it
should ideally look like. Is your business brand message out there? Do
customers know what they can expect from your business and do your staff
know what they should be implementing to retain customers? Ideas on
incentive options to retain customers
12.40 – 13.00 Unlocking your Front Desk Potential – Ayesha Rajah
(Managing Director of A&I Importers)
Your front desk is the heartbeat of your Spa. It's check-in for incoming
clients, and check-out for departing ones. It's the booking department,
sales department, gift certificate central, customer service desk,
complaint department and, unfortunately, the general hangout place.
13.00 – 14.00 Lunch
14.00 – 14.30 Maximising your Value Added Services- Debbie Wolfendale
(Executive Director – Imbalie Beauty)
When thinking about your service offerings, managers and owners must
undergo an important shift in perspective. Identifying 4 principles: The
Offering, The Funding Mechanism, Charge the customer in a palatable way
and Create a win-win between operational savings and value-added
14.30 – 15.15 Sexy, silly, serious . . . What’s your Brand’s
Personality? Duncan Pape (By The Design) and Ernst Kuhlmann (MD: Black
Building an effective brand is one of the most critical investments you
could ever make in your business. Great brands thrive. Horrible brands
die. Even if you have a fantastic service or product, you can find
yourself struggling to stay alive because your brand doesn’t resonate or
connect with your audience.
Be first, different & daring – above all, visually stimulating. Your Spa
brand should have 3-4 adjectives that you live out everyday through your
actions, the experience you deliver and your various touchpoints.
15.10– 16.00 Own Your Space: The Toolkit for the Working Woman – co
author, Lori Milner (in conjunction with Nadia Bilchik, CNN Editorial
Own Your Space provides practical tools and insights gleaned from
workshops held around the world and from interviews with some of South
Africa’s most accomplished women to provide you with tried-and-tested
techniques, tips and advice to help you boost your career, enhance your
confidence and truly own your space on every level. Own Your Space is
the ultimate ‘toolkit’ to unleash your true power. It’s for the woman
who wants to take her career to new heights and who is ready to fulfil
her true potential.
Monday, 25 July 2016
8.30 – 9.00 Registration
9.00 – 9.10 Welcome
9.10 – 9.45 Laughter Yoga
Laugh yourself healthy. We all know that laughter makes us feel good. A
regular 20 minute laughter session can have a profound impact on our
health and wellbeing. When we laugh our bodies release a cocktail of
hormones & chemicals that have startling positive effects on our system.
Stress is reduced, blood pressure drops, depression is lifted, your
immune system is boosted & more.
9.45 – 11.00 A focus on Spa Management – Panel Discussion (Taryn
Lilley – Cape Grace Spa, Jackie Armitage – The Oyster Box Spa, Kirsty Da
Costa – Langaro Lifestyle Centre, Carmenita Pedro – Camelot Spas and
Francisco Garcia – Amani Spas)
As quoted from the Spa Recognition Awards: Spa Management is keeping the
balance between a motivated team, good working environment, superb guest
experience, profitability, and efficient spa operations, in a changing
environment. We pose our panel of experts with questions about the
challenges faced each day in our quest to maintain spa excellence.
11.00 – 11.30 Mid Morning Tea Break
11.30 – 13.00 Spa Business Workshop – Ronald Jean (Pevonia Director
of International Business Development) (Canada)
With over 30 years experience in the Spa industry, Ron’s expertise,
passion, and commitment have influenced the spa industry. Starting with
the reference point of trends, Ron digs deeper into the trends from spa
management and operations, applied science and business models
Understand the plethora of tools available, will empower spa owners and
managers to immediately identify their spa's strengths, weaknesses and
opportunities to improve their spa's performances, remain competitive,
whilst maximising profitability.
13.00 – 14.00 Lunch
14.00 – 14.30 How clean is clean? - Linda Duvenhage (Trojan Facility)
You’ve heard horror stories in the news about nail treatments gone wrong
– unsterilized tools that lead to infection, bacteria build-up in foot
basins, and more. However do you truly understand Maintenance, Hygiene,
Sanitation And Cleanliness in the spa to ensure client’s safety.
14.30 – 15.00 Spa Design – The Art of Looking Sideways – Corli
Schoeman (Niche Spa Consulting)
Spa design is about creating a sense of place, one that can be
otherworldly but also rooted in the location, the culture and customs.-
Michael Bender . If you want to see more detail, look at the world
15.00 – 15.15 Global Mentorship Programme – Emmy Stoltz (Regional
Supervisor for Africa for the Global Mentorship Program)
15.15 – 16.00 Reshaping the World of Wellness - Lorraine Leas
(Managing Director: Amipro)
Dr. Deepak Chopra noted in a recent speech that, “Wellness is the number
one trend in the world today.” And the Global Wellness Summit shows the
global wellness industry is a $3.4 trillion market, 3.4 times larger
than the worldwide pharmaceutical industry. So the future of wellness is
infinite, especially as we introduce Metagenics helping people to obtain
optimum health by influencing their genetic potential through nutrition,
unique wellness protocols, and ensuring a higher level of personalized,
lifetime wellness care.
16.00 Thank you’s and Spa Conference 2016 closing
16.30 – 17.30 - Spa Association AGM in Maslow Boardroom
About Les Nouvelles Esthetiques, South Africa
Les Nouvelles Esthétiques, now published on 26 countries, with head
office in Paris, France, has been an international leader in providing
up-to-date beauty and spa information for the past 64 years through
their international network of magazines, conference and exhibitions.
The South African magazine edition of Les Nouvelles Esthetiques Spa
Magazine launched in October 2002 and the Les Nouvelles Esthetiques Spa
Conference and Spa Award in 2005 and has grown from strength to
strength, as we focus on providing the industry with important
information on new trends and up to date knowledge in the world of spas,
encompassing all aspects of professional skincare, bodycare and spa
therapies, spa design, spa management and spa lifestyle.
For more information contact 011 447 9959 or e-mail:
South African Spa Association Members
2 Day Conference & Gala Dinner: R 2820.00
2 Day Conference: R 2450.00
1 Day Conference: R 1450.00
Spa Awards Gala Dinner: R 420.00
2 Day Conference & Gala Dinner: R 3220.00
2 Day Conference: R 2850.00
1 Day Conference: R 1850.00
Spa Awards Gala Dinner: R 420.00
Included in the spa conference costs:
Welcome tea, coffee and juice. Midmorning tea, coffee and snack.
Delectable Spa Cuisine Lunch. Notepad, pen and conference catalogue.
Spa Conference Goody Bag.
Online Conference Registration
For more information contact Les Nouvelles Esthetiques on 011 447