Sponsors

Spa Conference Programme

Sunday, 17th October
 
8.30 – 9.30
REGISTRATION & WELCOME TEA, COFFEE & JUICE
 
9.30 – 9.45
Welcome and Spa Sentiment Report

9.45 – 10.45
Spas in Perspective – Beyond 2010
A look at spas relative to the South African and International economy, the changing consumer and wellness trends. Are we as an industry rising to the challenges, identifying the synergies and taking advantage of the opportunities?

10.45 - 11.15:  TEA, COFFEE & MID MORNING SNACK

11.15 – 12.45
Four Cornerstones of Spa Success
What do you get when you mix a demanding clientele, diverse staff, numerous vendors and a lot of high expectations? A spa! Spas are complex businesses that are challenging to operate successfully in any economy. We'll isolate the four most important factors in spa success, Finances, Marketing, Human Resources and Operations Infrastructure, and review the main elements of each pillar in this jam-packed session.

12.45– 2.00:  LUNCH

2.00 – 3.00
Architecture and Spa Design for the Future – Panel Discussion
Embracing topics such as Green Spas, classic and modern spa designs, innovative fusion therapies and architectural wellness requirements, our industry experts carve a picture of the spa of tomorrow.

3.00 – 3.30:  TEA, COFFEE & MID AFTERNOON SNACK

3.30 – 3.45
Pregnancy & Spas
During a women’s journey to Motherhood, the spa therapist is one of expectant mother best resources for taking care of her needs. Many spas include on their menu treatments such as “Moms to Be” and “Post Pregnancy Spa Treatments”, with the promise offering pregnant clients extra comfort over these months. Is your spa benefitting from these clients and are you offering your pregnant clients the best service?

3.45 – 4.30
The Allure of Signature Treatments
Signature Treatments capture the essence of the spa. They bring attention to the uniqueness of the spa and like a restaurant special, use local ingredients and specialized therapies with highly desirable effects, additionally they are often the treatment best performed by the therapists in the spa. However statistics show only 15% of spa-goers book the signature treatment – understand the hidden secrets of the signature treatment and its marketing, so ensuring your spas uniqueness, while benefiting from repeat visits
 

Monday, 18th October

8.30 – 9.30
REGISTRATION & WELCOME TEA, COFFEE & JUICE

9.30 – 11.00
The Staff Retention Game: it’s not about the money – Panel Discussion
In the spa industry, employees are the biggest wild card and attracting the right ones takes work and effort, combined with reducing the turnover rate and keeping employees motivated takes even more effort.

Our panellists discuss this topic from three different angles

• The realities of on-site training and empowerment
   

• Leadership and Individual Talent Management
   

• Team Coaching - a happy, productive and functioning team generates a productive business.

11.00 - 11.30   TEA, COFFEE & MID MORNING SNACK

11.30 – 12.00
Is your database talking to you?
If you talk to the right people you can hardly fail. If you do not know who you are talking to, you cannot make the right offer. Talk to individuals, not groups. Enjoy an interactive session to assist your business succeed with functional CRM toolS to introduce immediately to your spa.

12.00 – 12.30
High Impact Marketing
Stop wasting time and money on advertising that doesn’t work! Now is the time to take control of your marketing plan. Learn how to build LOW COST marketing campaigns that drive people to your business and keep them coming back for years. In this interactive class, you will understand the impact that emotions have on your customers and learn how to build upon that connection. You will learn how to position your business to get media exposure, differentiate from your competition and encourage your word of mouth advertising!

12.30 – 2.00 LUNCH

2.00 – 2.30
Crystal Connection
We need to train our conciousness to be flexible enough to conceive of different ways of viewing body, mind and soul, without the compulsive need for any single perspective to be the only way. Learn to introduce your client and therapist alike to the perspective of deeper insight gained by consciously directing awareness and intention with - Crystal Connection.

2.30 – 3.00
Don’t Compromise!!!
Brand, Architecture, Packaging, Treatments, Ingredients, Staff, Marketing, etc – each an integral ingredient to a successful spa. So, why compromise.

3.15 – 3.30   TEA, COFFEE & MID AFTERNOON SNACK

3.30 – 4.30
SA Spa Association AGM

All efforts will be made to ensure no changes to the conference programme.
 
 

Delegate Costs

2 day Conference
- Spa Association Members: R 1870
- Non-members: R 2120

2 day Conference and Gala Dinner
- Spa Association Members R 2190
- Non Members R 2440
 
1 day Conference (Sunday or Monday )
- Spa Association members: R1180.00
- Non members: R1350.00
 
Gala Dinner

R370.00 per person  
Table (10 people) : R3400.00
 

 
Included in the spa conference costs:
Welcome tea, coffee and juice. Midmorning tea, coffee and snack. Delectable Spa Cuisine Lunch. Midafternoon tea, coffee and snack. Notepad, pen and conference catalogue. Spa Conference Goody Bag
 
Included in Gala Dinner Costs:
3 course dinner and 2 bottles of wine per table.
(A full cash bar is available for additional beverages)

Online Conference Registration